A clear path from enquiry to completion
Every matter follows a consistent, transparent process — with a scope check at the outset to confirm the work is within our non-regulated service, and clear fees agreed before anything begins.
Enquiry
Tell us about your matter via our enquiry form or by phone. We aim to respond within one working day — there's no obligation at this stage.
Initial Assessment
We review what you've told us and discuss your needs in confidence, so we understand exactly what you're trying to achieve.
Scope Check
We confirm whether the work is a non-reserved service we can provide. If it involves a reserved activity, we'll flag it clearly and arrange a referral.
Quote / Fee Agreement
We give you clear, upfront fee guidance so you know the cost before any work begins — with no hidden extras.
Terms of Business
We issue our Terms of Business and a written scope of service for your matter, so everything is agreed in writing.
Client Authority
You confirm your instructions and give us authority to proceed — only then does any work begin.
Service Delivery
We prepare your documents and correspondence carefully, keeping you informed at each stage.
Completion
We deliver your completed work and remain on hand for any follow-up questions or assistance you may need.
Scope Check: if your matter involves a reserved legal activity — such as conducting litigation or reserved probate work — we will flag it as "Regulated/Reserved Activity — Referral Required" and, where appropriate, recommend an authorised solicitor or other suitably regulated professional. There is no charge for a referral signpost, and you are free to take your instructions elsewhere.
Ready to discuss your matter in confidence?
Tell us how we can help. A member of our team will be in touch within one working day to arrange a no-obligation initial discussion — and if your matter needs a regulated professional, we'll point you in the right direction.